I got a phone call from a client who was frantic to get home. I was a reservations agent for 6 years and in the travel and tourism industry for a total of 17 years, so I had grown very accustomed to clients calling in a panic. This particular client had purchased an airline ticket from us to fly roundtrip from Washington, D.C., to Buffalo, New York and back. He was however, calling from Toronto, Canada. At the time, I worked as a government agent – responsible for making official travel arrangements for travelers on official government business for the Federal Government. I asked my traveler why he was calling me from Toronto. The flight he was traveling on was a "direct" flight which meant the flight made a stop en route to its final destination. His flight was a flight terminating in Canada and only stopping in Buffalo to let passengers off and on. He should have gotten off in Buffalo. Apparently, according to my passenger, he had taken a valium pill because of his dislike for flying and had SLEPT through the layover in Buffalo. When he awoke, the plane was in Canada. I asked him how... read more >>